All local orders are processed and shipped within 2–5 business days (Sunday through Thursday, excluding public holidays and weekends).

International orders are also processed and shipped within 2–5 business days. Delivery time depends on your location and typically takes 10–15 business days.

In case of any delay in the delivery of your order, please contact us at Evaci@evaci.shop. You will be notified once your order has been handed over to our shipping partner.

For international orders, we are not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (including tariffs and taxes) are the responsibility of the customer.

Customers must inspect their order upon delivery. If there is any issue, defect, damage, or if the customer wishes to return or exchange the product, this must be done immediately at the time of delivery and in the presence of the courier representative.

No return requests will be accepted after the courier has left. Once the shipment is received and the courier departs, this will be considered confirmation that the order has been accepted in good condition.

For any inquiries, please contact us at Evaci@evaci.shop or call us at +201010021333 / +201021222552.

Exchange & Return Policy

We hope you are satisfied with your order. If you face any issue, we are happy to assist you according to the following policy:

1.Inspection Before Receiving

Please make sure to inspect your order carefully upon delivery and before receiving it from the courier.

2.If the order is received without inspection, it will be considered accepted in good condition, and no return or refund request will be accepted afterward.**


3. Cases Eligible for Exchange

* Wrong item sent.
* Wrong size sent.
* Defective item upon inspection before receiving.

Shipping Fees

* Evaci bears shipping costs if the mistake is from our side (wrong item / defective product).
* If exchange is for any other reason, customer bears shipping fees.

### How to Request Exchange

Please contact us through:

Email: [evaci@evaci.shop](mailto:evaci@evaci.shop)
Phone: +201026062642 / +20102019634

Kindly provide:

* Order number
* Mobile number
* Product to be exchanged
* Clear photos if there is an issue

### Refund Policy

Refunds are only available for orders rejected upon inspection before receiving.

If approved, refund will be processed through electronic wallet or Instapay (Egypt only).